Privacy & PolicyFor Customers

As a traveller using SkarduBooking.com, you are responsible for providing accurate and truthful personal information during the booking process. Your booking constitutes a contractual agreement between you and the hotel vendor, and you agree to be bound by the terms of the booking, including payment obligations, cancellation rules, and any property-specific policies.
You are required to review the details of each property carefully before making a reservation. This includes verifying amenities, room types, pricing, location, and the cancellation policy provided by the vendor. Payments made through SkarduBooking.com must be completed using valid and authorised payment methods. Refunds are subject to the vendor's individual cancellation policy and may not be guaranteed in all cases. In the event of a cancellation, you must notify the platform or the hotel within the timeframe stated by the vendor. Last-minute cancellations or failure to show up may result in full or partial charges, as determined by the property.
SkarduBooking.com acts as a booking intermediary and is not the provider of the accommodation or travel service. We are not responsible for the service quality, safety, or satisfaction during your stay. While we may assist in resolving issues or disputes, we are not legally liable for any problems that arise during or after your booking, including service failures, miscommunication, or acts beyond anyone's control, such as natural disasters or political disruptions.
Guests are expected to respect the rules of each property and the cultural norms of the Gilgit-Baltistan region. Any disruptive behaviour, damage to property, or violation of local laws may lead to denied future access to the platform or legal action by the vendor.

At SkarduBooking.com, we are fully committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or services. By accessing our platform, making a booking, or listing your property, you agree to the practices described in this policy.

When you use SkarduBooking.com, we collect certain information from you to provide our services effectively. For customers booking accommodations, this may include your name, contact details such as Email and phone number, national ID or passport number where applicable, and your payment information. For hotel vendors listing their properties, we collect your contact information, property descriptions, pricing details, legal verification documents, and payment account information for disbursement of earnings.
In addition, we automatically collect some technical data when you visit the website. This includes your IP address, device type, browser, operating system, and pages visited. This information helps us improve our site performance, enhance user experience, and analyze traffic.

The information we collect is used to manage your bookings, facilitate communication between customers and hotel vendors, process payments, and provide customer support. It also allows us to send booking confirmations, updates, or notifications about your stay. We may also use your data to improve our platform and services, personalize your user experience, detect fraud, and fulfill legal obligations.
We may send occasional promotional content or updates related to travel in Gilgit-Baltistan, but only if you have consented to receive such communications. You can unsubscribe from marketing communications at any time.

We do not sell, rent, or trade your personal data to third parties. However, we do share necessary information with our trusted partners, including hotel vendors, to confirm your bookings and manage reservations. Payment processors and technical service providers may also receive relevant data to complete transactions and operate the website securely.
In the event of a legal requirement, such as a government request, court order, or legal proceeding, we may be obligated to disclose certain personal data. Additionally, in cases where there is a suspected violation of law or terms of use, your information may be shared to protect our rights or the safety of others.

We use secure servers, encryption, and access control protocols to protect your data. We take reasonable steps to safeguard your information from unauthorized access, loss, or misuse. However, no digital platform can guarantee 100% security, and we advise users to protect their account credentials and be cautious when using public or shared devices.

You have the right to access the personal information we hold about you, request corrections, or ask for deletion of your account. You can also request details about how your data is used or object to receiving promotional emails. To exercise these rights, please get in touch with us at info@skardubooking.com.

We use cookies to improve our site functionality, enhance your browsing experience, and collect analytics about user behavior. By continuing to use SkarduBooking.com, you consent to the use of cookies. You may manage or turn off cookies in your browser settings, though some website features may not function optimally without them.

Our website may include links to other websites or platforms not operated by us. These third-party sites have separate privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before submitting any personal information.

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. All updates will be posted on this page with the revised effective date. Your continued use of the site after changes are made constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests related to this Privacy Policy or your data, you can reach us at info@skardubooking.com or call our support line at +92 303 7275518. Our office is based in Skardu, Gilgit-Baltistan, and we are available during business hours to assist you.